FAQs – colespecialtycoffee

FAQs

TO ORDER

DO YOU DELIVER
Yes. We deliver around Metro Manila and in some parts of Rizal.

DO YOU DO SAME-DAY DELIVERY
Yes. Just input the date of delivery and specify delivery time. Take note to place your order at least an hour before the given time slot.

DO YOU ACCEPT ORDER PICK-UP? MAY I BOOK MY OWN COURIER
Yes. Please select PICK-UP option in the checkout page. We will message you once your orders are ready for pick-up.

HOW MUCH IS THE DELIVERY FEE
Delivery fee is calculated based on location. This is automatically set as you enter your delivery address. 

DO YOU REQUIRE A MINIMUM ORDER
No. Unless ordering for a distant location, an additional 30php is charged for orders 250php and below. This is to compensate for the shipping fee.

WHAT TO DO IF MY ADDRESS IS INVALID
"This order can’t be shipped to your location. Contact the store for more information."
Please make sure to type in your complete address. Address data is based on Google Maps. If it still won't push thru, just send us a message via e-mail, or through social media and we'll assist you.

WHAT ARE THE PAYMENT METHODS
We accept payments via GCash, BDO, and BPI. We also accept credit card payments via PayPal too. 

DO YOU HAVE COD (CASH ON DELIVERY) OPTION
Yes. COD is available for Mondays-Saturdays. A minimal COD fee is added to your total bill.

TO ENJOY 

DO I NEED TO REFRIGERATE MY COFFEE
Yes! Please refrigerate your coffee as soon as you receive it. All of our bottled coffee are made with fresh ingredients, no chemicals and no preservatives.

WHAT IS THE SHELF-LIFE OF THE COFFEE
3-4 days refrigerated for all drinks except for cold brew which you can store upto 10 days. 

HOW TO BEST ENJOY MY COFFEE
To best enjoy, serve it chilled (extra chilled if possible) and over ice. 

OTHERS

DO YOU ACCEPT BULK ORDERS?
Yes. For bulk orders, please message us on Facebook or send us an email: sngstrading@gmail.com

DO YOU HAVE A PHYSICAL SHOP
None.. for now. Hopefully we re-open again soon! 

WHAT'S A GOOD PLAYLIST TO LISTEN WHILE ENJOYING MY COFFEE
Head on to our Spotify for some coffee beats
https://open.spotify.com/user/fpnziqghzrdxibf5ukb3javxt?si=lkY8Ns8rRoKmbC8GOumOGA

 

For any questions, inquiries: sngstrading@gmail.com